Shipping policy
SHIPPING POLICY
Last updated: October 22, 2026
1. Order Processing Time
At Silkelab, we strive to process and dispatch orders as quickly as possible.
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.
During busy periods or promotional events, processing times may be slightly longer.
2. Shipping Destinations
Silkelab offers international shipping to eligible destinations worldwide.
Shipping availability may vary depending on the destination country, local regulations, and carrier restrictions.
3. Shipping Times
Estimated delivery times after dispatch are as follows:
* United States: 5–10 business days
* United Kingdom: 5–10 business days
* Europe: 5–12 business days
* International destinations: 7–15 business days
These delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, customs clearance, weather conditions, and the shipping carrier.
4. Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery address, shipping method, and order details.
Any applicable shipping fees will be displayed before you complete your purchase.
5. Order Tracking
When tracking is available, customers will receive a shipping confirmation email containing their tracking information once their order has been dispatched.
Tracking information may take 24–72 hours to become available.
6. Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility. Silkelab is not responsible for delays caused by customs processing.
7. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us at contact@silkelab.store.
We will review the shipment details and assist you in contacting the shipping carrier when necessary.
8. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible at contact@silkelab.store. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
9. Damaged or Missing Items
If your order arrives damaged or an item is missing, contact us at contact@silkelab.store with your order number and relevant photographs, where applicable.
We will review the issue and determine the appropriate resolution in accordance with our policies and applicable consumer protection laws.
10. Contact Information
For shipping-related questions, please contact:
Silkelab Customer Support
Email: contact@silkelab.store
Website: https://silkelab.store
Phone: +1 251-332-0859
Business Address:
2101 Bristol Dr
Frederick, MD 21702
United States