Terms of service
TERMS OF SERVICE
Last updated: October 22, 2026
OVERVIEW
This website is operated by Silkelab. Throughout the site, the terms “we,” “us,” and “our” refer to Silkelab. Silkelab offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of these Terms of Service.
Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services.
By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service and any additional policies referenced herein.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you have the consent of a parent or legal guardian where required.
You may not use our products or website for any illegal or unauthorized purpose, nor may you violate any applicable laws while using the Service.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for legitimate reasons, subject to applicable law.
You understand that your content, excluding payment information, may be transferred unencrypted across networks as necessary to provide our Service. Payment information is encrypted during network transfers.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.
3. ACCURACY OF INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and current. However, we do not guarantee that all descriptions, prices, or other content are always free from errors.
We reserve the right to correct errors, update information, or cancel orders where permitted by law. If an order is cancelled after payment, any required refund will be issued in accordance with applicable law.
4. PRODUCTS AND PRICING
Product availability, descriptions, and prices may change without notice, subject to applicable law.
We make reasonable efforts to display product images and colours accurately. Actual colours may vary depending on your screen or device.
All prices, applicable taxes, shipping costs, and other charges will be displayed at checkout where required.
5. ORDERS AND PAYMENTS
By placing an order, you agree that the information you provide is accurate and complete.
All orders are subject to acceptance and product availability. We reserve the right to reject or cancel an order where legally permitted, including in cases of suspected fraud, pricing errors, or stock unavailability.
If we cancel an order after payment, we will provide any refund required by applicable law.
Payments are processed through the payment methods made available at checkout.
6. SHIPPING AND DELIVERY
Shipping destinations, processing times, estimated delivery times, and shipping fees are described in our Shipping Policy.
Delivery dates are estimates unless expressly guaranteed. Delays may occur due to customs procedures, carrier issues, weather, or other circumstances beyond our reasonable control.
International customers may be responsible for import duties, customs charges, and taxes imposed by the destination country, where applicable.
Nothing in these Terms removes any rights you may have under applicable consumer protection laws.
7. RETURNS AND REFUNDS
Returns, exchanges, and refunds are governed by our Return and Refund Policy.
Your statutory rights, including any applicable cancellation or withdrawal rights, remain unaffected by this policy.
Please review the Return and Refund Policy before placing an order.
8. PERSONAL INFORMATION
Personal information submitted through our store is handled in accordance with our Privacy Policy.
Our online store is hosted on Shopify. By using our store, you acknowledge that Shopify and other service providers may process information as necessary to provide the services, subject to applicable privacy laws and our Privacy Policy.
9. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use third-party services. We are not responsible for the content or practices of independent third parties, except where applicable law provides otherwise.
Your use of third-party services may be subject to their own terms and policies.
10. PROHIBITED USES
You may not use the website to:
* Violate any applicable law or regulation.
* Infringe our intellectual property rights or those of others.
* Submit fraudulent, misleading, or unlawful information.
* Upload malicious code or attempt to compromise website security.
* Interfere with the operation or security of our website.
* Use the Service for any unlawful or unauthorized purpose.
We may restrict access where justified and permitted by law.
11. DISCLAIMER AND LIMITATION OF LIABILITY
The Service and products are provided subject to the warranties and protections required by applicable law.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights.
12. INDEMNIFICATION
To the extent permitted by applicable law, you agree not to misuse the Service in a way that causes unlawful harm to Silkelab or its service providers.
Nothing in this section limits rights or remedies that cannot legally be limited.
13. SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
14. TERMINATION
We may suspend or terminate access to the Service where legally justified. Obligations and liabilities incurred before termination will remain subject to applicable law.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time by publishing a revised version on this website. The updated version will indicate its effective date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms where permitted by law.
16. GOVERNING LAW
These Terms are governed by the applicable laws relevant to the operation of Silkelab, without depriving consumers of mandatory protections available under the laws that apply to them.
17. CONTACT INFORMATION
For questions regarding these Terms of Service, contact:
Store Name: Silkelab
Email: contact@silkelab.store
Website: https://silkelab.store
Phone: +1 251-332-0859
Address provided for the store:
2101 Bristol Dr
Frederick, MD 21702
United States